Cancellation policy

You can reschedule free of charge as long as you let us know at least [2 hours] before your arrival window starts. Call (646) 586-1012 and we'll find a new time.

• Cancel at least [2 hours] before your arrival window: no charge
• Cancel less than [2 hours] before, or after the technician is on the way: a late cancellation fee of [$XX] may apply
• To cancel, call us. We don't treat a missed call or an unanswered text as a cancellation.

If our technician arrives within your window and can't reach you or get into the apartment, we'll try to call you. If we still can't get in after [15 minutes], the visit counts as a missed appointment and a fee of [$XX] may apply.

Please make sure someone 18 or older is home, and let your doorman or building staff know we're coming.

After the diagnosis, our technician will explain the problem and give you a price. You're free to decline the repair. In that case, you pay only the diagnostic fee of [$XX]. [Confirm your diagnostic fee and whether it's credited toward the repair.]

If we're running late or need to move your appointment, we'll contact you as early as we can and offer the next available time. You'll never be charged for a change we make.

Most repairs are finished on the first visit. If a part has to be ordered, we'll schedule the return visit with you. Cancelling after a part has been ordered for your appliance may be subject to [a restocking fee / the cost of the part]. [Confirm.]