Privacy policy

When you book a visit or contact us, we may collect:

• Your name, phone number and email address
• The address where the repair will take place
• Details about your appliance and the problem
• Records of the work done, invoices and payments
• Notes from phone calls and messages with us

When you browse the website, we may collect basic technical data such as your browser type, device, pages viewed and approximate location, through cookies and analytics tools. [List the tools you use, e.g. Google Analytics.]

• To schedule, confirm and carry out your repair
• To contact you about your appointment, including calls and text messages
• To send invoices and process payments
• To handle warranty claims
• To improve our website and services
• To meet legal and tax obligations

We don't sell your personal information.

We share information only when needed to provide our service, for example with:

• Our technicians, so they can complete your repair
• Payment processors, to handle payments
• Website, scheduling and messaging providers that work on our behalf
• Authorities, when the law requires it

Our website uses cookies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

We keep booking and repair records for as long as needed to provide the service, honor warranties and meet legal and tax requirements, and then delete them. [Confirm your retention period, e.g. 7 years for invoices.]

We use reasonable technical and organizational measures to protect your information. No method of storing or sending data is completely secure, but we work to keep your information safe.

If a data breach affects your personal information, we'll notify you as required by New York law.

• Ask us what personal information we hold about you
• Ask us to correct or delete it, unless we must keep it by law
• Opt out of text messages at any time by replying STOP
• Ask us not to contact you for anything other than your repair

To make a request, call us at (646) 586-1012.

Our services and website are meant for adults. We don't knowingly collect information from children under 13.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Address: 315 5th Ave #1008, New York, NY 10016, USA. Phone: (646) 586-1012.