Our repair warranty

For 90 days from the date of the repair, we cover:

• The parts our technician installed during the repair
• The labor to fix the same problem if it comes back
• A return visit to diagnose a covered issue, at no charge

The warranty applies to the specific repair we performed. It doesn't cover:

• A different problem or part that we didn't repair
• Damage from misuse, accidents, power surges, flooding or pests
• Parts or repairs done by anyone other than our technicians after our visit
• Parts supplied by the customer
• Diagnostic visits where no repair was made
• Normal wear items such as light bulbs, filters and gaskets, unless we replaced them
• Cosmetic damage

Coverage starts on the date the repair is completed and lasts 90 days. The date is shown on your invoice, so please keep it.

A warranty repair doesn't restart the 90-day period for the original repair. [Confirm, or change if a warranty repair gets its own 90 days.]

• Call us at (646) 586-1012 as soon as you notice the problem
• Have your invoice or the date of the repair ready
• We'll schedule a visit, usually the same day or the next
• If the issue is covered, we'll fix it at no charge for parts or labor

If our technician finds that the issue isn't covered, we'll explain why and give you a price before any new work starts.

We don't sell parts separately. All parts are supplied and installed by our technicians as part of a repair, which is what allows us to warranty them.

This warranty is in addition to any rights you have under New York law and any manufacturer's warranty on your appliance. If your appliance is still under the manufacturer's warranty, check with the manufacturer first, as an outside repair may affect that coverage.